Quality and after-sales service commitment
n Quality policy:
Create brand name with quality, serve customers with sincerity, and customer first. Provide 100% qualified products to customers.
n Quality Assurance:
The series of evaporators provided are in compliance with relevant national regulations. And to ensure that the technical indicators of the product meet the user's technical requirements.
n Service commitment:
1. After receiving the call from the user, the after-sales service department will give a clear reply within 8 hours of working time. If the product is in the "three guarantees" period, we will send a professional to the user site for processing within 48 hours of receiving the notice, and unconditionally exchange the faulty parts.
2. Our marketing service staff will sincerely and patiently accept all suggestions and opinions from you, and answer your questions quickly, accurately and in detail.
3. Under the condition of standard installation and correct use, the products provided by our company will have “quality three packs for one year” from the date of installation and commissioning, and the products will be in good quality under the normal use conditions. The problem, my company provides "three guarantees" service free of charge.
4. We provide lifelong follow-up services to users who provide products, and return visits or follow-up surveys from time to time in order to timely grasp and solve problems that users may have during product use.
5. According to the needs of users, provide free guidance and assistance in installation, commissioning, use and other technical aspects, and provide free technical installation services for installation, commissioning, and use of users.
We are meticulous from beginning to end, and can meet your requirements anytime, anywhere. Because, our philosophy is: We sell not only a product, but also a value!